j9ya 9 Privacy Policy – Your Information Is Protected

1

Introduction and Applicability

j9ya 9 is an online entertainment platform that provides casino games and sports betting services to users in Bangladesh. This privacy policy ("Policy") explains how j9ya 9 collects, uses, stores, and protects your personal information.

This policy applies to our website, mobile app, and all related services. Please read this policy carefully before using our services. By using our services, you acknowledge and accept the terms described in this policy. This privacy policy should be read as part of our Terms and Conditions.

If any changes are made to this policy, we will notify you through the appropriate channels and the updated date will be noted at the top of the page.

2

Information We Collect

j9ya 9 collects your information in several ways. We collect only the information necessary to operate our services properly.

2.1 Information You Provide Directly

Information you provide during account registration and management:

Full name and date of birth (for age verification — users must be 21 or older to use the service)
Email address and mobile number
Password chosen by the user (stored in encrypted form)
Preferred language and communication method
Payment information provided during deposit or withdrawal (bKash, Nagad, Rocket, or Upay number)

2.2 Automatically Collected Information

The following information may be collected automatically while using our platform:

IP address and device identifier
Browser type and operating system
Login and logout times and session duration
Names and results of games played on the platform
Betting activity and transaction history
Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may verify information from trusted third-party services when needed for identity verification or fraud prevention. Only the necessary information is processed in such cases.

3

Purpose of Using Information

j9ya 9 uses the information collected for the following purposes:

3.1 Account and Service Management

Creating, verifying, and securing your account
Processing deposits, withdrawals, and transactions
Keeping game services active and resolving technical issues
Providing customer support via live chat and email

3.2 Legal and Security Obligations

Enforcing the age limit (21+)
Detecting and preventing fraud, money laundering, and unauthorized access
Identifying multiple accounts held by the same person (multi-accounting)
Providing information upon valid requests from relevant legal authorities

3.3 Responsible Gaming

We monitor players' gaming behaviour to identify potentially problematic gaming patterns and provide support where needed. You can find more details on our Responsible Gaming policy page.

3.4 Service Improvement

Analyzing and improving the user experience on the platform
Using information to plan the introduction of new games and features
Informing you about relevant bonuses and offers

4

Data Storage and Security

j9ya 9 applies industry-standard technical and organizational security measures to keep your personal information protected.

4.1 Technical Security

SSL (Secure Socket Layer) encryption is used for all data transfers
Passwords are stored using one-way hashing — no staff member can view them
Payment information is processed through a secure payment gateway
Firewalls and intrusion detection systems are active to prevent unauthorized access to the system

4.2 Retention Period

Information is retained for as long as your account is active and for the period necessary to provide services. Certain information may be kept for a defined period after account closure to meet legal obligations.

In the event of a data breach, j9ya 9 will promptly notify affected users in accordance with applicable rules and take the necessary steps.

5

Data Sharing and Third Parties

j9ya 9 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following cases as necessary for operating the service:

5.1 Service Provider Partners

Payment processing: to complete transactions via bKash, Nagad, Rocket, and Upay
Game software providers: Pragmatic Play, JILI, Evolution, and other game studio companies whose games are on our platform
Identity verification services: to confirm the validity of accounts
Technology services: server, cybersecurity, and analytics firms

All service provider partners are required to use your information only for the contractually specified purpose and are committed to upholding j9ya 9's privacy standards.

5.2 Disclosure for Legal Reasons

j9ya 9 may provide relevant information when required by a court order, a valid request from an investigating authority, or applicable legal obligations.

6

Cookie Policy

The j9ya 9 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

Essential cookies: for login sessions, security, and core functionality — these cannot be disabled.
Functional cookies: to remember your preferred language and settings.
Analytics cookies: collect information used to understand and improve how the platform is used.

6.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, disabling certain cookies may cause some platform features to not work correctly.

7

Your Rights

As a registered user of j9ya 9, you have the following rights. Contact our support team to exercise these rights.

7.1 Right to Access Information

You can request at any time to know what information we hold about you. We will provide it within a reasonable time.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can correct it from your account settings or through the support team.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, this right may be limited in cases of legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to opt out of marketing communications or certain analytics activities. This can be done from your account settings or through support.

7.5 Right Against Automated Decisions

If your account is suspended or restricted by an automated process, you may request a human review.

8

Protection of Children and Minors

All services at j9ya 9 are for persons aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at registration and additional documents may be requested in cases of doubt.

If we believe that a minor's information has been collected by mistake, the relevant account will be closed and the information will be deleted.

9

International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh as required to operate our services. In such cases, we ensure that the relevant third party maintains adequate data protection measures and follows standards consistent with this policy.

10

Policy Changes

j9ya 9 may update this privacy policy from time to time. For significant changes, we will send a notification to your registered email or on the platform. Continued use of the service after changes will be taken as your acknowledgment of the updated policy.

If you have any questions about our services or this policy, you can find answers in our FAQ section or contact our support team directly.

11

Contact Us

If you have any questions, requests, or complaints about this privacy policy, please contact j9ya 9's data protection team. Our support team is available in Bangla and English 24 hours a day, 7 days a week.